Grants.gov Scheduled System Maintenance

The Grants.gov site will be unavailable April 18 - 19 to conduct system maintenance. As part of this effort we will be introducing new functionality to "Track my Application" without login to the system. Once the system comes back online applicants will be able to enter up to 5 Grant Tracking #s to get a status without login to the system.

Upon submitting an application the receipt confirmation page will have a link at the bottom of the page for you to click and check the status of the Grant Tracking # on the Receipt Confirmation page. The receipt e-mail itself will also have a link in it to check the status of that Grant Tracking # as well.

For those of you who utilize AT07 the site will be intermittently offline this afternoon beginning at 1:00 PM EDT through COB today.

Regards,
Grants.gov PMO

Grants.gov Submission Volume

Grants.gov processed 38,646 applications in March 2009 which was a 78% increase over the 21,651 applications processed in February.

For April 1 – 7 we processed 11,464 which is the largest weekly submission total to date for the 2007 Adobe system. April 6 was the largest one day total processed; 3,555.

In our efforts to continue to enhance system performance we are on target with the next build which will occur April 18 – 19. The system will be unavailable during this time. We are changing the system configuration to prioritize login requests. We are also adding the Track my application feature where applicants can track their application status without login to the system. This will further reduce the number of people who login to the system.

More information including the build communication will follow.

Regards,
Grants.gov PMO

NO Testing Allowed in Production

For our System-to-System (S2S) community, any testing in Production must be stopped immediately. There is no testing allowed in our Production environment.

Please use AT07 for all your testing.

Grants.gov PMO

Contact Center Call Volume

In December 2008 the Grants.gov Contact Center received 10,102 calls. In March 2009 the Center received 36,287 for a 259% increase over December 2008. This resulted in increased customer wait times.

Today, April 6, we have 77 Customer Support Representatives (CSRs) available to take calls. Today, we have started a new hire class of 25 Customer Support Representatives. When all 25 complete training we will have 102 CSRs on the phone April 20 to assist customers.

We appreciate your patience as we staff up to meet the unprecedented call volume.

If you need assistance; Grants.gov Contact Center 1-800-518-4726.

CORRECTED: Applicant Submission Issue

The issue has been resolved. Applicants are now able to submit without experiencing any issues. Last evening in our efforts to correct the 500 Error message applicants and Grantors were intermittently receiving these efforts triggered the slow submission time for applicants overnight and this morning.

Applicants, please note, if you cannot submit you should contact the Grants.gov Contact Center (800-518-4726) to create a customer service ticket. By trying to submit multiple times it creates an additional resource drain on the system further slowing down processing times. We appreciate your consideration in this matter.

ALERT: Application Processing

Applicants are currently experiencing issues submitting applications. Applications are getting processed but some applicants are having issues uploading. We will provide you with more information as it becomes available. We
appreciate your patience.

If you have a grant deadline today please contact the Grants.gov Contact Center 1-800-518-4726. The Center Staff starts in staggered shifts and will be fully staffed by 9:00 a.m.

Regards,

Grants.gov PMO

Application Upload Connectivity

Users may experience connectivity problems with Grants.gov during application submission. We are aware of the situation and working on a resolution.

Regards,
Grants.gov PMO