UPDATE: Applicant and Grantor Login

The Grantor and applicant login issue has been resolved. The issue resided with the OBLIX servers which are part authentication process for user logins to the system. In our troubleshooting of the OBLIX authentication issue, our efforts were focused initially on the four 2007 OBLIX instances.

Subsequent investigation revealed the source of the OBLIX issue originated, not in the four OBLIX instances that we were troubleshooting, but rather in the two, 2006 OBLIX servers.

In addition to defeating Grantor logins, the misbehavior of these two servers caused a cascade of issues. Their repeated unsatisfied LDAP requests caused the excessive LDAP loading that, in turn, caused the login issues that caused applicants to experience problems with submissions or any other LDAP related activity.

We suspect that these two OBLIX servers could have been causing excessive LDAP loading for some time. We believe the correction of this issue will lead to much better overall LDAP performance to enhance the user experience from here forward. We apologize for the inconvenience this caused.

Grantor Login resolved

Grantor users are able to successfully login.

Regards,
Grants.gov PMO

Grantor Login problem

Grantor users are experiencing a login problem with all 3 CSPs. Registered grantor users with ORC, USDA, and Employee Express IDs are being directed to the "Register with Grants.gov" page incorrectly. We are working to resolve the issue.

Regards,
Grants.gov PMO

ALERT: Applicant and Grantor

We are experiencing intermittent login issues for both applicants and Grantors. Applicants who are able to login have been able to successfully submit.

For those applicants submitting with closings today please contact the Grants.gov Contact Center 800-518-4726 if you are unable to meet the closing deadline. We will create a customer service ticket number for you but you also need ot contact the Agency PoC listed on the opportunity indicating you were unable to meet the deadline due to system issues.

Adobe Error Message Explanation

We have updated the potential Adobe Error Messages that applicants may receive when submitting. The errors and their meaning are listed on the site:

http://www.grants.gov/assets/AdobeReaderErrorMessages.pdf

CCR Update

The CCR, FedReg, BRS release has been installed this morning and all parts are back up and operating.

CCR was not down during the upgrade this morning although FedReg and BRS did have to take a short outage.

Login Issue Resolved

Agency and applicant logins are restored to normal. The login problems were caused by corrupt configuration files. Configuration files have been restored from the backup.

We apologize for any inconvenience this may have caused.