Applicants are experiencing issues logging into the system. One of the causes of this is the large volume of users on the system. The increase is causing error messages and intermittent inability to log in.
The Grants.gov Contact Center call volume is three times above normal so when you call the Contact Center to report your issue you will experience delayed wait times. We are in the process of bringing 25 additional Custoemer Support Representatives on the phone once training is complete which should alleviate the wait time.
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The Grants.gov Contact Centers physically reside in Kentucky and Texas. Yesterday, January 27, the Kentucky facility experienced a phone out...
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Grants.gov experienced a tremendous load on the system Thursday, November 20, 2008. There were a large number of closings. Today, November 2...
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All: Currently AT07 is down. I will keep you posted when its back up. Apologies for the inconvenience. Ed
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In order to install special patches required by Adobe, AT07 has been taken off-line. We will return it for use as soon as possible, but do ...
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It is vital that everyone transition to the RSS Feed because the nightly emails will soon be terminated and or significantly reduced. Grant...
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The Grants.gov system is currently returning several different error messages to applicants upon submission. We are working to identify the ...
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We are conducting a stress test on the production environment December 13 beginning at 1:00 a.m. EST – concluding December 14 11:30 a.m. EST...
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