The Grants.gov Contact Centers physically reside in Kentucky and Texas. Yesterday, January 27, the Kentucky facility experienced a phone outage due to a Sprint fiber line outage which has since been corrected by Sprint. When the outage occurred all calls were forwarded to Texas. This resulted in increased wait times. A message was put on our IVR script indicating extended wait times for callers.
Today, January 28, the Texas facility has encountered a number of employees calling out for the day to due the impact of the ice storm there; schools and businesses are closed therefore Customer Support Representatives had to take off to take care of their families.
With the system slowness experienced over the last week calls have doubled. With the situation today as a result of the ice storm in Texas caller wait times will be extended. We have placed a message on the IVR script alerting customers. If you do not require immediate assistance please e-mail the Contact Center support@grants.gov
Regards,
Grants.gov PMO
Đăng ký:
Đăng Nhận xét (Atom)
Bài đăng phổ biến
-
Financial Help For Unemployed Single Mother-Apply For Free Government Money Single mothers don't have it easy. Raising families, providi... -
Apply Government Daycare Assistance For Single Moms-Free Childcare Grants There are a lot of mothers out there that need help with their chi... -
Grant Money For Single Moms-Apply Fast Cash For Single Mothers Grant money for single mothers – Scholarships are an extra sort of monetary ... -
There is currently a delay with the validation email that Grants.gov sends due to the unprecedented volume of application submissions. The ...
-
This type of individual assistance is NOT available on Grants.gov: Personal Financial Assistance , Student Loans and Small Business Start-u...
-
All: In our continuing effort to enhance Grants.gov, we will be upgrading to a more robust testing and training environment at the beginning...
-
Emergency Home Assistance For Single Moms-Free Government help For Moms There are times in life when it may be necessary for a mother, with ... -
The Grants.gov Quarterly Stakeholder Webcast will be held tomorrow, Wednesday, April 21, 2010 from 1:00 – 2:00 PM ET. The Grant.gov Quarterl...
-
All: AT07 is currently up and operational (as of last night). Thank you for your patience during this time.
-
Residing in the United States and seeking for federal government grants for opening a tiny business? It could demonstrate to be fairly a pro...
Không có nhận xét nào:
Đăng nhận xét