At 8:50 a.m. this morning there were 850 users logged into the system. We anticipate a heavy load this week so we continue to recommend applicants submit off hours and early.
If an applicant calls our Contact Center and the system status is slow then the Customer Support Representative will give you the option to call back and to create a customer service ticket on your first call that you can reference when you call us back. When the system is slow there is a ripple effect to the Contact Center. The reports the Contact Center run take a long time when the system is slow.
We are scheduled to conduct round 3 of testing on Build 2008 - 03 this week and then determine a deployment date. This build increase the number of concurrent users to two thousand, hence alleviating the current system slowness users are experiencing.
Regards,
Grants.gov PMO
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