Grants.gov Help Desk

Did you know that you can contact the Grants.gov Help Desk by email at support@grants.gov?

Ongoing Issue: Adobe Reader XI Compatibility

Applicants may encounter the following error that will prevent them from submitting their application:

"At least one required Field was empty. Please fill in the required field (highlighted) before continuing."

While we continue to investigate this issue, we recommend that if applicants encounter this issue, they submit their application using an older version of Adobe Reader. Previous versions of the software can be downloaded here: http://get.adobe.com/reader/otherversions/. 

Please refer to our compatibility table for additional information about supported versions of Adobe Reader.

We will continue to keep you informed of our investigation.

GSA offers free SAM Webinar

Free Webinar - SAM.gov CCR Account Migration and Update/Renew
In this course, you will learn how to create a SAM.gov account, migrate permissions from CCR and update an existing registration.

Webinar Topic: SAM.gov - Account Migration and Update/Renewing Registration
Audience: Government Contractors
Host: GSA/FAS Office of the Integrated Award Environment
Date of Event: Tuesday, Feb. 26, 2013
Time of Event: 1 p.m. EST
Duration: 1 hour
Register: http://www.gsa.gov/portal/event/form/160683

This course is geared to those who are interested in doing business with the government and who previously registered in CCR. The course will cover essential activities for getting started and using the System for Award Management (SAM).
Upon completion of this course, you should be able to:

• Create a new SAM user account
• Migrate permissions from the legacy Central Contractor Registration (CCR) system in to SAM
• Update/renew an existing registration

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Registration
All interested participants should register using the link above. This webinar will be available for the first 1,500 participants; for those that cannot attend the live session, this course will be recorded and posted to SAM.gov following the event.

Please register now to reserve your seat!
This course is first in a series of webinars designed to help users System for Award Management (SAM) users. Stay tuned for future sessions designed to help vendor/contractors, grantees and other users learn more about using SAM. Online help, FAQs and access to the Federal Service Desk help desk is available anytime via FSD.gov.

Update on AT07 Mail Server

The AT07 Mail server is back on-line, for now… Here is what is known: • This is a hardware related issue. • The system is back on-line, however we continue use the same equipment so the system could go down again. • The Grants.gov PMO is working diligently to replace the hardware. • If the system goes down again, please use the alternate methods for determining status as stated below. • Track My Applications • Login and View Updates will be provided as the situation changes. Regards, Grants.gov PMO

AT07 Mail Server Down

All, The mail server on AT07 is down at this time with no ETA for restoration. We regret the inconvenience, please use alternate methods for determining status of applications. • Track My Applications • Login and View A notice will be sent once service is restored. All other services are available. Regards, Grants.gov PMO