SCHEDULED SYSTEM MAINTENANCE

On January 3, 2011, Grants.gov will be undergoing system maintenance to address processing issues that have been affecting users for several weeks. The system will be available to all users during this maintenance period.

E-BIZ POC LOGIN AND PASSWORD RESET UPDATE

When an EXISTING E-Biz POC logs in for the first time after the October 11, 2010 Security Build, the E-Biz POC must enter the DUNS and for the Password field, enter the MPIN. Once verified, the system will immediately request the E-Biz POC to change the password.

When a NEW E-Biz POC account is established, a system-generated password will be sent in an email to be used to log in to the account. This new password will be sent to the CCR email address on file with Grants.gov. If your email is not the email on file with CCR, you may not be the E-Biz POC. Please check with CCR or your organization for the E-Biz POC contact.
The "I Forgot My Password/Unlock My Account" functionality for an E-Biz POC with an established password, is an new option that allows an E-Biz POC to request a system-generated password through an email message. The system will send the email to the address in the user's profile.

The Grants.gov system is currently designed to grant log in access to the E-Biz POC using the DUNS and new password. When the DUNS and MPIN are shared within an organization and the password has been changed, the system will deny access when different passwords are entered for the same DUNS.

"VIRUSDETECT" Errors

The problem causing some applicants to intermittently receive false “VIRUSDETECT” errors over the last few days was identified and fixed last evening. We have been monitoring the system today and it is operating normally. We will continue to monitor the system closely over the next several days to ensure that the issue is fully resolved. Applicants should submit applications to the system as usual. Should an applicant encounter VIRUSEDETECT errors, please contact the Grants.gov Contact Center at 1-800-518-4726. We have directed the Contact Center to escalate any VIRUSDETECT error issue received to our developer so they can be dealt with immediately and ensure that all applicants are able to successfully submit.

Regards,

Grants.gov Program Management Office

Grants.gov Contact Center Holiday Closings

The Grant.gov Contact Center will be closed on Saturday, December 25, 2010 and Saturday, January 1, 2011 in observance of Federal Holidays. While Customer Service Representatives (CSRs) will be unavailable to take your calls, we encourage you to use the iPortal’s Top 10 requested help topics (FAQs), Searchable Knowledge Base, and/or self service ticketing if your require customer support during both days.
We apologize for any inconvenience that may be associated with these holiday observances.

Regards,

Grants.gov Program Management Office

Grants.gov AT07 Training Environment Maintenance Completed

System maintenance has been completed for the Grants.gov AT07 Training environment.

We appreciate your patience during this period as we continue to improve Grants.gov.

Grants.gov Production Available

The Grants.gov Production system maintenance has been completed. The system is fully operational.

System maintenance continues on the AT07 Training Environment into Monday, December 13, 2010. A red alert warning will continue to remain on the AT07 Training home page until maintenance has been completed.

We appreciate your patience during this maintenance period.

Grants.gov System Maintenance Weekend

All:

The Grants.gov Production Environment will be unavailable starting Saturday, December 11, 2010 at 12:01 AM ET until Sunday, December 12, 2010 at 11:59 PM ET.

Additionally, the Grants.gov AT07 Training environment will be unavailable from Saturday, December 11, 2010 at 12:01 AM ET until Monday, December 13, 2010 at 11:59 PM ET.

Grants.gov suggests that no application submissions or activity take place during this period.

Please note for both environments that if the red alert text is still visible on the top left corner of the Grants.gov homepage, the system is still undergoing testing. When the red alert text is removed, the system is operational.

Email notifications will be sent out when Production and AT07 Training environments are operational.

We encourage you to monitor system updates posted to our blog: http://grants-gov.blogspot.com/

Thank you for your patience.

Grants.gov PMO

AT07 Training Environment Maintenance on Saturday, Dec 4, 2010

Grants.gov will conduct maintenance on the AT07/Training environment on Saturday, December 4, 2010 starting at 1:30 PM ET. The environment will be unavailable for approximately 2 hours. A maintenance page will be posted to the AT07/Training home page during this period. Removal of the maintenance page will indicate that the environment is available for use.

The Grants.gov Production environment will not be effected during this period.

Thank you for your patience.

AT07 Environment Restored

The AT07 training environment was down overnight, but is back up and operational. Impact was to user accounts and role-based assignment functions, but this has been resolved. The Production environment was not effected during this period.