ALERT: Intemittent Applicant Login Issue

We have been getting intermittent reports of applicant login issues. Some applicants have taken 2 – 3 attempts before successfully getting into the system.

We are investigating the source of the login issue. We have discovered an LDAP query that is taking over 300 seconds to complete. This is consuming resources and slowing down logins. While we are investigating the cause of the improper query we have made available additional hardware resources to help improve the speed in the near term.

We do not have an estimated time to correct but will provide updates as we proceed.

Regards,
Grants.gov PMO