Grants.gov successfully deployed Build 2008 – 03 which increased the number of concurrent users logged into the system to 2,000. This increase will improve performance. The build changed Step 3 of the registration process where Grants.gov now maintains the username and password functionality internally versus utilizing a third party service provider.
The system was unavailable Saturday, February 7, through 12:01 AM Monday, February 9, 2009 at which point the system went live back into production.
There were no major issues with the deployment. There are two outstanding issues which we are currently working and will notify you once resolved. At this time we do not have an estimated time of resolution but we anticipate correcting shortly.
1. Applicant e-mail: This is an intermittent issue which has arisen during testing. When an applicant logs into the system and they go to manage profile, if they update their e-mail address the updated e-mail address is not taking effect. There is no message telling the applicant of this issue therefore they are unaware their e-mail address has not been updated. Any e-mails sent by the system will be sent to the applicant e-mail address that existed before the change.
2. Grantor Token: When Grantors register they receive an email message with an Activation Token. To associate another credential with this profile, Grantors need the Activation Token. Users who have been assigned the Manage Synopses role will receive a second email message with a user ID and password for use with the Grants.gov Email XML Synopsis service. This token is currently not working.
This morning we have received reports from our Contact Center that applicants are experiencing issues when they go to log in. We are currently working to identify the cause of this issue and will provide you with more details as they become available.
We appreciate your continued patience as we work towards resolving these open issues. If you have any questions please contact the Grants.gov PMO staff.
Regards,
Grants.gov PMO
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