ALERT: Applicant E-mail Notifications

Grants.gov has received notice that several applicants have received conflicting e-mail notifications after a submission. The following scenario has manifested itself more than once:

1. Applicant receives the Grants.gov Submission Receipt e-mail
2. The applicant then receives a Grants.gov Rejection Notice for Application with a list of errors
3. This is followed by a Grants.gov Submission Validation Receipt for Application e-mail

In all cases, applicants are receiving the third validation e-mail without correcting any errors listed in the second Rejection Notice e-mail. Because the Grants.gov system is automatically re-processing the applications, those without errors are being successfully validated, hence the applicant receiving the third Validation Receipt e-mail.

The applications that are re-processed and successfully received into the Grants.gov system are being forwarded to the agencies for retrieval. Nevertheless, if the above occurs with your application, we are asking that you engage the Contact Center, secure a case number, follow-up to ensure your application has been received. The Contact Center is aware of the above scenario and issue and will provide you with all the support possible.

As to what is the cause of this issue is undetermined as the moment. We are currently researching this issue. We will provide you with more information once we determine the root cause.

The above issue is, as of this date, priority 1 of 4 requiring resolution.