UPDATE: Applicant and Grantor Login

The Grantor and applicant login issue has been resolved. The issue resided with the OBLIX servers which are part authentication process for user logins to the system. In our troubleshooting of the OBLIX authentication issue, our efforts were focused initially on the four 2007 OBLIX instances.

Subsequent investigation revealed the source of the OBLIX issue originated, not in the four OBLIX instances that we were troubleshooting, but rather in the two, 2006 OBLIX servers.

In addition to defeating Grantor logins, the misbehavior of these two servers caused a cascade of issues. Their repeated unsatisfied LDAP requests caused the excessive LDAP loading that, in turn, caused the login issues that caused applicants to experience problems with submissions or any other LDAP related activity.

We suspect that these two OBLIX servers could have been causing excessive LDAP loading for some time. We believe the correction of this issue will lead to much better overall LDAP performance to enhance the user experience from here forward. We apologize for the inconvenience this caused.